Definitions
"Content" means any text, software, database, format, graphic and written work and all other materials developed by, or on behalf of, us which form part of this website; and/or provided on or through this website with the permission of the third party owners.
"Intellectual Property Rights" mean copyright, patents, database rights and rights in trade marks, designs, know-how and confidential information (whether registered or not); applications for registration and the right to apply for registration for any of these rights; and all other intellectual property rights and equivalent or similar forms of protection existing anywhere in the world.
"Terms & Conditions of Use" mean these general terms of use, the terms of use for the supply of goods through this website and the terms of use for the members areas of this website setting out the terms on which you may use this website.
"We" or "us" or "our" mean CF Cases and its representatives.
"You" or "your" mean a user of this website.

Access to this website
By accessing this website, you agree:

• That you will access its contents solely for your own private use.
• To comply with all applicable laws and regulatory requirements relating to your use of this website.
• To comply with all reasonable instructions we give you relating to this website.
• You are responsible for all telecommunications charges relating to your use of this website.

Intellectual Property Rights
i)    We (or our suppliers or third parties who have granted us permission to reproduce their material on this website) own all Intellectual Property Rights in the Content and this website. 
ii)   Nothing in these Terms & Conditions of Use gives you any right, title or interest in the Content or this website and you do not acquire any such right, title or interest through your use of the website. If you need third party software to use this website, you agree to obtain a license of that software at your own expense.  Please also read the Copyright notices which apply to the Content and this website.

Cancelling Your Order
After you have clicked "Confirm Order," your order begins to process and you cannot make any online changes to your order.
To cancel your order prior to shipment, you must contact customer service. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled.
Items that were specially configured by you are custom manufactured and cannot be cancelled once production has commenced.

Changing Your Order
After you have clicked "Confirm Order," your order begins to process and you cannot make any online changes to your order.
To change or cancel your order prior to shipment, you must contact customer service. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled.

Our Products
Q: Who should I contact with questions concerning a manufacturer's warranty?
A: Contact the manufacturer directly with questions concerning a manufacturer's warranty. We can provide you with additional warranty information or information on how to obtain a copy of the manufacturer's warranty for a specific product, if you contact customer service. Please specify the product name, manufacturer name and online item number in your e-mail.
Q: Does CF Cases offer extended warranties for any products?
A: We do not currently offer or extend product warranties for any products.
Q: How do I know your products are authentic?
A: We guarantee all of our merchandise is genuine and authentic.

Our Shopping Cart
When you are shopping on CF Cases and add an item to your cart, it is saved in your Shopping Cart. The Shopping Cart holds products you wish to purchase while you shop, the same way you use a shopping cart in a retail store. Options in the Shopping Cart:
Update the quantity
To do this, simply type in the quantity you wish to purchase and click "Update Cart."
Remove an item from your Shopping Cart.
To remove an item, click on the "Remove" check box and click "Update Cart."
Return to shopping
If you wish to continue shopping on CF Cases, you can use the Shopping Cart to store items you wish to purchase. Click on "Continue Shopping" to search the site for additional items. At any time during your shopping experience, you can return to your Shopping Cart by clicking on "Shopping Cart."

Proceed to secure Checkout
When you are ready to purchase your item(s), click on "Checkout." Our checkout process is fast, easy and secure.
Our Web Site
Q: What is the fastest way to find a particular product on CF Cases?
A: Use our convenient keyword search Quick Find feature. You can search by item number, model name or key word(s) describing the product.
Also, you will find links to product categories located on the left side of your screen throughout your shopping experience.
Q: How often is the stock updated on CF Cases?
A: We are constantly adding to our expansive collection of products. By regularly updating our product lines we are able to supply you with seasonal favourites as well as the most current trends.
Q: If I subscribe to the CF Cases newsletter, will my e-mail address remain confidential? How often will I receive the newsletter?
A: Information such as account or credit card numbers and demographic information such as post code, age, and income level are used only to send orders, our company newsletter and other e-mail promotions pertinent to the CF Cases site. This information is not shared with any outside parties.
Q: What shipping methods are available?
A: We currently offer a variety of expedited and standard delivery options.
Q: What forms of payment are accepted?
A: We currently accept most major credit cards, personal cheque, money order, cashier's cheque, certified bank cheque, wire transfer, as well as gift certificates.
Q: Can I use more than one credit card to pay for my web order?
A: No, currently we only accept one credit card number per web order.
Q: How do I know when my order has been received?
A: Once your order has been received, you will receive an e-mail from us. This email confirms that we have received your order and it includes your order number. Keep this e-mail for your records.
Q: How do I know when my order has been shipped?
A: Once your order has been shipped, you will receive an e-mail from us. This email confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected.
Q: Can I cancel my order?
A: After you have clicked "Confirm Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact customer service. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled.
Q: Can I ship to my office or another residential address even if it is different than my billing address?
A: While you can ship to an office address, a residential address other than your billing address must be listed with your credit card company
Q: Are the product images on your site photographs of the actual merchandise?
A: Yes, all of the product images on CF Cases are images of our actual merchandise.
Q: During the order and shipment process, when is my credit card billed?
A: Your credit card is billed when your order is received.
Q: Do I have to pay sales tax on my online purchase?
A: Tax is set at UK rates.
Q: Can I get a catalogue of your product assortment sent to me?
A: You can only view the CF Cases product assortment online in our web store.

Returns
Q: What are the steps I need to take to return an item to CF Cases?
A: Firstly you must contact our Customer Services department to obtain a Return For Inspection (RFI) number
Q: Why must I obtain a Return For Inspection (RFI) number prior to returning an item to CF Cases?
A: You must obtain an RFI number so that we can easily identify your package when it is returned to our warehouse. Prompt identification allows for expedited handling. Any package returned to our warehouse that does not have an RFI number will not be accepted.
Q: When can I expect to receive the item I sent to CF Cases for repair?
A: We will notify you of the status of your repair by e-mail or by phone. The length of time it takes for us to repair your item depends on the nature of the repair.
Q: Can I exchange a product I purchased on CF Cases?
A: You can exchange an item as long as the original purchase meets all of the return criteria. However, we will not reship a product until we receive the original item back for inspection.
Q: Can I return an item for store credit?
A: An item may be returned for store credit provided that all return guidelines are met.
Q: How do I know what is covered under my manufacturer's warranty?
A: All warranties are limited unless stated otherwise. For further information regarding warranties, please refer to Customer Services.
Q: Is there a preferred method by which I should return an item to CF Cases?
A: Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking, such as United Parcel Service (UPS) or Federal Express to the address listed at the top of the invoice.

POLICIES

Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons.
Some reasons are:
• Item(s) not available.
• Difficulty in processing your payment information.
• Cannot ship to address provided.
• Duplicate order was placed.
• Cancelled due to a customer request.
If your order is cancelled, you will receive an important notice regarding your order via email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact customer service for a recommendation.

Limited Warranty
CF Cases provides warranty coverage of generally two years from the date of purchase on all of its products.
All shipping and handling costs in connection with warranty service are the responsibility of the customer. This warranty is valid only at CF Cases. Improper repair or warranty service performed by someone other than CF Cases will void this warranty.
CF Cases DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF ITS GOODS, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.

For additional questions concerning warranty service, please contact our customer service Department.